Mark wanted a job stocking shelves in a store, preferably a grocery store. His quiet communication style and aversion to being touched made him an unlikely fit for working in high traffic retail establishments. But Mark really wanted a job and persevered until he got one with a well-known local company. Mark liked the work and things were going well until a customer unexpectedly tapped him on the shoulder, catching him off-guard and scaring him. Because of his intense reaction, the customer assumed Mark was being rude and filed a serious complaint with the manager. To save Mark’s job and keep his employer from losing a valuable employee, PAI took a two-step approach to resolve the problem. First, to help Mark compensate for communication deficits on the job, they purchased a small recordable photo frame that Mark wears next to his nametag. When he presses the tag, a pre-recorded message gives a brief description of Mark’s disability and what he will do to get the customer the help they need. Next, Mark and the staff worked on practicing his social skills. With practice, he was able to lower his anxiety when being approached by new people in a busy store environment. With help from PAI, five years later Mark is still working, smiling and providing the kind of service his employers expect and customers appreciate. He is also working at another job in a very busy grocery store, which has always been a dream job for Mark.